Your Privacy Matters
At Bali Harmony Rehab, we understand that seeking support for addiction, mental health, trauma, or personal wellbeing is deeply personal. Protecting your privacy is an important part of the trust you place in us.This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or team. We are committed to handling personal information responsibly and in accordance with applicable privacy laws, including Indonesia's Personal Data Protection Law (PDPL).
What Information We Collect
The information we collect depends on the services you use and the information you choose to provide. This may include:
- Full name
- Date of birth
- Address
- email address, and
- phone number
- Gender
- Emergency contact details
- Medical information relevant to your care, including allergies and medications
- Personal history and background information
- Referring doctor or healthcare provider details
- Program enquiry and admission information
- Payment and transaction information
We may also collect technical information when you visit our website, including: IP address, Device information, Browser type, Location data, Website usage information. This information helps us improve website performance, security, and user experience.
Cookies and Website Analytics
Like most websites, we use cookies and similar technologies to understand how visitors use our website and to improve performance. Cookies may remember your preferences, help us identify website issues, and allow us to analyse visitor behaviour. Some cookies remain on your device until they expire, while others are removed when you close your browser. You can control cookie settings through your browser preferences at any time. We may use website analytics and advertising technologies to better understand website performance, visitor behaviour, and marketing effectiveness.
Providing Your Information
Many of our services require personal information so we can provide safe, effective, and personalised support. While some information is optional, certain details are necessary for admissions, communication, program delivery, and legal compliance. If required information is not provided, we may be unable to offer our services. We may also collect information through social media platforms, enquiry forms, surveys, or third-party systems. These platforms operate under their own privacy policies.
How We Use Your Information
We use personal information to:
- Respond to enquiries
- Arrange assessments and admissions
- Deliver treatment, therapy, and support services
- Communicate with you before, during, and after your program
- Process payments and administration
- Improve our programs and services
- Conduct quality assurance and internal reviews
- Maintain website functionality and security
- Comply with legal and regulatory obligations
Where you have provided consent, we may also send occasional updates, educational content, or marketing communications. You can opt out at any time.
Sharing Your Information
We treat personal information with care and confidentiality. Your information may be shared:
- With authorised Bali Harmony Rehab team members involved in your care
- With trusted service providers who assist us with administration, technology, payment processing, analytics, or professional services
- With healthcare professionals where necessary and authorised
- When required by law, regulation, court order, or government authority
- Where you have given your consent
Where possible, information used for research, reporting, or quality improvement purposes will be de-identified.
Protecting Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or modification. Security measures include:
- Secure systems and storage
- Restricted staff access
- Password protection and encryption where appropriate
- Monitoring and security controls
Personal information is retained only for as long as necessary to provide services, meet legal obligations, resolve disputes, or fulfil legitimate business requirements.
Accessing or Updating Your Information
You have the right to request access to the personal information we hold about you. You may also request:
- Corrections to inaccurate information
- Updates to your records
- Withdrawal of consent for certain uses
- Deletion or de-identification of personal information where legally permitted
In some circumstances, we may be required to retain information to meet legal, regulatory, or operational obligations. Where a request cannot be fulfilled, we will explain the reason.
Data Retention and Deletion Requests
If you request deletion of your information and we are legally permitted to do so, we will delete or de-identify your personal information. In some cases, we may retain limited information to ensure we do not contact you again if you have requested no further communication. You may also request that this information not be retained.
Questions or Complaints
If you have questions, concerns, or complaints about how your personal information is handled, please contact us directly. We take privacy concerns seriously and aim to respond to all privacy-related enquiries within 30 days.
Contact Us
If you would like to access your information, request corrections, ask questions about this policy, or discuss any privacy concerns, please contact Bali Harmony Rehab directly.
Email: admin@baliharmonyrehab.com
Website: www.baliharmonyrehab.com
We are committed to protecting your privacy and maintaining the trust you place in us throughout your recovery journey.
Last reviewed
by Peter Gibbs, Operations Director,
Bali Harmony Rehab – May 2026