Bali Harmony Rehab Privacy Policy
Bali Harmony Rehab ("Bali Harmony Rehab," "we," or "us") is committed to protecting the privacy of your personal information. We take this responsibility seriously and have measures in place to ensure transparency and the integrity of the personal information we handle. We are bound by the Indonesian Personal Data Protection Law (PDPL).
This Privacy Policy outlines how and why we collect, store, use, and disclose your personal information, and how you can contact us if you have any questions or requests about your data.
What Information We Collect
The personal information we collect depends on the services you use and the details you choose to provide. When you book with us, you may provide:
Name
Date of birth
Contact details (address, email, phone number)
Gender
Allergies
Medications
Personal history
Doctor’s details
Emergency contact details
Type and reason for your appointment
Financial and transaction information
Technical data (IP address, login data, browser, device, location, etc.)
Analytics data (collected via third-party tools in aggregate and anonymous form)
We also use cookies and similar technologies (web beacons, proprietary software) to analyse trends, improve services, and diagnose problems. Cookies may be persistent (remain on your device) or session-based (removed after you close your browser). You can control your cookie settings in your browser or device settings.
Your Choice to Provide Information
Most of our services require at least basic personal information. You must provide accurate information and cannot use a pseudonym. Some fields are mandatory and others optional. If you don’t provide mandatory information, we may be unable to deliver our services.
We may collect information through social networking services (e.g. Facebook, Instagram) or surveys conducted through internal or third-party tools. These platforms have their own privacy policies.
Why We Use Your Information
We collect and use your information to:
Deliver services you’ve requested
Contact you about your use of our services
Facilitate communication (e.g. appointment reminders, confirmations, feedback requests)
Conduct de-identified analysis, research, and quality assurance
Send marketing communications (with your consent, which you can withdraw at any time)
Deliver targeted online advertising
Send push notifications (can be turned off in your device settings)
Pre-fill forms
Perform analytics on usage and trends
Maintain security, monitor suspicious activity, and enforce terms
Process payments
Comply with legal requirements
Disclosure of Personal Information
We may disclose your personal information:
Within Bali Harmony Rehab to arrange services
To third-party service providers (e.g. billing, software, analytics, security, legal advisers)
To courts, tribunals, regulators, or law enforcement as required
To others where you have consented or as required by law
In de-identified form for research and quality assurance
Data Quality and Security
We take reasonable steps to ensure your data is accurate, complete, and up to date. We implement physical and IT security including:
Access-controlled facilities
Password protection, encryption, and monitoring systems
Your personal information is stored securely and retained only as long as necessary for service delivery or legal compliance. Longer retention may apply in case of complaints or ongoing legal obligations.
Access, Correction, and Deletion
You have the right to:
Access your personal information
Request correction of inaccuracies
Request deletion or de-identification of your data
In some cases, we may need to retain certain data even after a deletion request (e.g. legal or regulatory reasons). If we decline a request, we will inform you of the reason.
If deletion is approved, we will delete or de-identify your data but may retain a note (e.g. your phone number) on a suppression list to avoid future contact. You can ask us not to do this.
You can also request that your records be updated, or your consent withdrawn for specific data uses.
We may charge a reasonable fee for processing data access or update requests.
Complaints
If you have a question, concern, or complaint about how we handle your personal information:
Please contact us directly
We will respond in writing within 30 days
Have questions about your data privacy or this policy?
We’re here to help. Contact us for further information, access requests, or concerns.
Last reviewed
by Peter Gibbs, Operations Director,
Bali Harmony Rehab – July 2025